Refund policy

Refund & Return Policy

Because our products are freshly prepared, perishable food items, we do not accept returns, and all sales are final once an order has been received.

Cancellations
Orders can be cancelled at no charge if requested at least 4 business days before pickup or delivery (7 business days for grazing tables), consistent with our standard ordering lead times. Cancellations made after that window aren't eligible for a refund or credit, since ingredients have already been purchased and preparation may already be underway.

Quality Concerns
If something isn't right with your order — a quality issue, an error, or damage in transit — please reach out within 24 hours of receiving it, ideally with a photo. We review every concern individually and want to make it right.

Store Credit (Case-by-Case)
We don't offer cash refunds. If a quality issue is confirmed, we may issue a transferable store credit toward a future order, at our discretion. Credit can be used by you or passed along to someone else.

Allergies & Dietary Restrictions
Please let us know about any allergies or dietary needs at the time of ordering. While we take great care in preparation, we can't guarantee an allergen-free environment and can't be held responsible for reactions related to restrictions that weren't communicated in advance.

Corporate & Recurring Orders
This policy applies to all orders, including corporate and recurring accounts, unless otherwise agreed upon in writing.